Reviews

Here's a Taste of Our Raving Customers

It never fails to impress us how loyal and great our customers are! For those who have left us reviews thank you for your continued support. We can't wait to serve our community.

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1

I hate to be that one person that gives one star but I am not judging it on their service I am literally judging it on the lack of any service. I first called and the guy said hold please but i waited for so long I hung up. I called back probably a little over an hour later. Maybe the guy completely forgot if so then my apologies for such a low rating but I called and asked for a smog and oil change, gave him my information and he told me that he would call me back within the hour. I never heard anything back so of course I had to move onto the next. Update: Called at 2:03 pm 6/21

5

These guys are awesome! I called them this morning 6-19-19 and asked them if they could help me get my minor repair done because I had an appointment in 45 minutes that I couldn't miss. I didn't expect any shop to be able to help me on such short notice without an appointment and get the job done. They went above and beyond. I got to the shop within 10 minutes and they had a open rack waiting for me and a mechanic who got right on it. They finished my work within 20 minutes! Not to mention they charged me less than half of what a couple other shops quoted me. Another shop told me I was looking at an hour minimum to do the job they finished in 20 minutes. My car is fixed and they did an excellent job. 5 stars all around. I'll definitely be returning next time I need car repairs. Thanks everyone at My Auto Surgeon!

5

Me and my family were planning a trip to Disneyland, driving mind you...so I went to get my tires checked at AMERICA'S TIRES in ROSEVILLE and asked if they had a referral for someone to check my brakes and they gave me this place! As a woman there's always that fear someone will take advantage of you and it's happened on 2 different occasions by 2 big brake companies in ROSEVILLE! But I have to be honest with you, Danny was very helpful and knowledgeable, checked my brakes and didn't try to scam me in any way! I would highly recommend My Auto Surgeon for future services hands down!

5

The guys are great. Affordable and will work on justl about anything (Justin the owner) has top group of guys working for him. Nice job guys!

5

On May 7th, I took my Toyota AWD Hybrid SUV to My Auto Surgeon (in Roseville) for an oil change, tire rotation, and front brake pads replacement (including rotor resurfacing). I had high expectations based on the outstanding reviews I read on Yelp, but didn't know anyone personally that could vouch for their service, good or bad, so I was hoping for the best, but ultimately, wasn't certain how things were going to turn out. In short, my experience was exceptional! My Auto Surgeon has every aspect of the customer service component part of the business down solid: Cameron, the manager of the Roseville location, greeted me warmly upon my arrival, estimated the cost of the services very accurately, provided a time estimate for when my vehicle would likely be ready (but had it ready hours earlier) and most importantly, competently performed all the services mentioned previously (including changing the air filter, which was in serious need of replacement) for a very fair price. I don't think it would be appropriate of me to mention the specific amount I paid for all the work done (because car service/repair is not a static business model - what type of vehicle you have and the nature of your driving is obviously going to impact what you're charged), but for the A+ quality of their work, I found the out the door cost a tremendous value. My local Toyota dealership quoted me a price that would have been (at least) a few hundred dollars higher, and their (Yelp) reviews were average at best. I also got quotes from 4+ star (Yelp) rated independent shops geographically closer to me, and not only were the basic estimates a bit higher, but unnecessary "fluff" services (like fuel additives) they added on made the quotes quite a bit higher. Then, as so many disingenuous "chain" auto shops regularly do, they said they would be providing me a multi-point vehicle inspection (ie-fluid checks) at no extra charge. My Auto Surgeon doesn't engage in any of those annoying business practices (but obviously still did all the fluid checks at mo extra charge) and further, there didn't appear to be any "filler" people (what auto dealerships typically refer to as service advisors), adding yet additional costs but not providing any additional value. One final note: this business uses social networking sites (in this case, Yelp) very effectively: I was able to manage the whole services needed and appointment setting process via the Yelp app on my iPhone. Extremely pleased, and needless to say, will be a repeat customer for all future maintenance and services for my car!

5

The best auto repair experience I've ever had! A+ service and communication! Thank you for caring and taking the time to make me feel like I was your only customer! My new mechanic!

5

They fixed both of our cars and called us with any concerns and updates. Will definitely go there again. Our cars are an old Acura and Honda. Thank you very much My Auto Surgeon!

5

Cameron and Justin were awesome. Took my car in with ac problems and they did a great job getting my ac fixed asap. Highly recommend for any type of car issues

5

I didn't use their service to rate them! But the experience dealing with lady that answered the phone is best described as "Abbott and Costello" 7 minutes comedy! For that and for not wanting to tarnish their perfect record, I gave them 5 stars! I called and said I have a Honda Element that is throwing a check engine and ABS light and I believe needs front end work, I also told her that I checked via an OBDII and codes for check engine are related to excessive oxygen getting into the engine and I further believe is due to high idling! She said: we charge $98 to diagnose the check engine! I said: what about the brake and front end? She said: we charge $98 for each of those items. I said: what is the shops hourly rate? She said: $108 I said: Why don't you charge me the hourly rate and do the diagnosis by the hour! She said: but we may end up charging you 3 hours for each! I said why: she said because he may have to run a lot of tests! I said: I am sure it will not take more than 2 hours to diagnose a check engine, ABS and get under the car and look at the front end and test drive! She said: who know it may take 3 hours for each because there is lots of test and he has to test drive! I said thank you, have a nice day and called elsewhere! They should have people answer the phone who have some knowledge of work they do. But, it was an entertaining 7 minutes!!!

5

This is a great place to get repairs done on your vehicle. I needed to get some repairs done on my SUV and found this place on yelp. I emailed them to get a quote and they got back to me the same day. So I decided to I take it here because their quote was reasonably priced (lower than other shops). When I brought it in, they were very friendly and courteous and got me in right away. I picked up my car the next day and they did a great job. I would definitely recommend this shop and will bring my SUV back in the future if ever needed.

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