This is my first time to have my Toyota truck smogged at My Auto Surgeon, it was an overall great experience. -First, this was my first time of really using Yelps project app which sends out several request for quotes on your project. These guys responded quickly and with the price that was standard for the industry. Even told me timeslots that were available that day. It was fast easy to understand so I booked it with them as they had great reviews on Yelp. The thing that struck me the most in the reviews was the manager's responses to customer, concerns or issues, there was compassion and an effort to make it correct. This I have not seen in a lot of the other Smog place that I usually go to so I switched. -Second, was the courteous way in which I was treated by Cameron, front office manager. This is very rare, but you can tell he cares about his job and their company reputation. I even today received a follow up text to make sure everything was OK with my car. -Third, I was very impressed with their waiting room. Typical car places don't spend a lot of time or money in their waiting area. I took some pictures so you can see small but very well laid out and decorated nicely. Also didn't take pictures of this, but the bathrooms which are out in the shop are clean and decorated nicely. Hats off to the decorating person ! Highly recommend this shop and I will be coming back here in the future! 5/4/26 Since I had a good experience the first time with my truck I also took my Subaru here today to have it Smogged, Yet again, I had a great experience and what would typically be a 30 minute appointment only took 15 minutes. Again, the facility was very clean, accommodating and staff were friendly and helpful. I would definitely recommend this place to my friends. Thank you and keep up the good CustomerService.
Thank you so much for taking the time to leave such a thoughtful and detailed review! We’re incredibly grateful that you gave us the opportunity to earn your trust, not just once but twice now with both your Toyota and Subaru. It means a lot to hear that our communication, customer care, and overall experience stood out to you from the very beginning. We truly believe taking care of people is just as important as taking care of vehicles, and your kind words about our team especially Cameron are greatly appreciated. We’ll be sure to share this with everyone here. We’re also glad you enjoyed the waiting area and noticed the effort that goes into keeping both the office and shop clean and welcoming. Those details matter to us because we want customers to feel comfortable from the moment they walk in. Thank you again for your recommendation, continued support, and encouragement. We look forward to helping you with your vehicles in the coming years!
- My Auto Surgeon