Giving them a 5 because they seemed honest to me. My brakes sounded real squeaky, so I took the car in and instead of lying about the wear on my brake pads (like Jiffy Lube did, a year agp- saying it had 50% wear)- these guys said my brakes have 75% wear left and offered to clean the drums instead. The squeaky sound is still there but seems a little better. Would have preferred Justin to be up front about this with me before I left the shop, rather than having to discover the squeak myself on the road, and giving them a call. But, I'll keep it a 5 for now, visit them again for the next repair and see how I feel.